pk804 Privacy Policy

pk804 ("we", "us", "our") is the data controller responsible for personal information collected through the pk804 Platform accessible at pk804.net. By registering an Account or using any part of the pk804 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For all data-related enquiries, contact the pk804 Data Protection team at: [email protected]

pk804 collects personal data in several categories depending on your level of interaction with the Platform. The following table summarises the categories of personal data we may hold about you:

pk804 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, except where directly relevant to responsible gaming assessments and provided voluntarily by the User.

pk804 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, contacting support, or submitting responsible gaming requests.
• Automated technologies: Technical and usage data collected automatically as you interact with the Platform, including session cookies, server logs, and analytics tools. See Section 9 (Cookies) for more detail.
• Third-party payment providers: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, and cryptocurrency processors when you make deposits or withdrawals.
• Identity verification services: Where applicable, data returned by third-party KYC or AML screening services used to verify your identity and screen against regulatory watchlists.

pk804 uses your personal data for the following purposes:

• To register and maintain your pk804 Account and authenticate your identity on each login.
• To process deposits and withdrawals to and from your PKR Balance via your selected payment method.
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, including identity verification and transaction monitoring.
• To provide and improve the pk804 Platform, including personalising game recommendations and promotional offers based on your usage history.
• To detect, investigate, and prevent fraud, prohibited betting patterns, and security incidents.
• To enforce our Terms and Conditions, including responsible gaming limits and self-exclusion periods.
• To send you service communications, including account security alerts, transaction confirmations, and required regulatory notices.
• To respond to support queries and complaints submitted to [email protected].
• To conduct analytical and statistical analysis to improve Platform performance and user experience for Pakistani players.

pk804 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil your Account agreement — including registration, payments, and game access.
• Legal obligation: Processing required to comply with applicable AML, KYC, and responsible gaming regulations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where these interests do not override your fundamental privacy rights.
• Consent: Where you have provided explicit consent, including for marketing communications. You may withdraw consent at any time by contacting [email protected].

pk804 does not sell your personal data. We may share your data with the following categories of recipients only where necessary and under appropriate data protection safeguards:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard acquiring banks, and USDT processing partners — solely to execute your financial transactions.
• Identity verification providers: Third-party KYC and AML screening services engaged to verify your identity and screen against regulatory sanctions lists as required by our operating obligations.
• Game software providers: Providers such as PG Soft, Pragmatic Play, and Evolution Gaming receive anonymised session data required for game delivery and RTP auditing. They do not receive your identity or financial data.
• IT and infrastructure providers: Cloud hosting, CDN, and security service providers who process data on our behalf under strict contractual data processing agreements.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, pk804 will disclose personal data to competent authorities.

pk804 retains your personal data for as long as your Account is active and for a period thereafter as required by applicable regulatory obligations. Standard retention periods applicable to pk804 are:

• Account and identity data: Retained for a minimum of five (5) years from Account closure, as required for AML compliance.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of last communication.
• Technical and usage logs: Retained for up to twelve (12) months in aggregated or anonymised form.

Where personal data is no longer required for any legal, regulatory, or legitimate business purpose, pk804 will securely delete or irreversibly anonymise it.

pk804 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include encrypted data storage, access control systems, regular security audits, and employee data handling training.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, pk804 will notify affected Users without undue delay in accordance with applicable data protection obligations. Notification will be provided to your registered contact email or mobile number.

pk804 uses cookies and similar tracking technologies to operate the Platform and improve your user experience. Categories of cookies used on pk804 include:

• Strictly necessary cookies: Required for Platform function, including session management, login authentication, and security tokens. Cannot be disabled without impairing Platform access.
• Functional cookies: Remember your preferences, such as language settings and game lobby filters.
• Analytics cookies: Collect anonymised data on how pages are used, which games are most popular, and how Pakistani players navigate the Platform. This data is used to improve performance.
• Security cookies: Used for fraud detection and prevention, including recognising trusted devices for your pk804 Account.

You may control non-essential cookie categories through your browser settings. Disabling cookies may affect the functionality of certain Platform features. pk804 does not use third-party advertising cookies to serve ads on behalf of other brands.

Subject to applicable law, you have the following rights in relation to your personal data held by pk804:

To exercise any of the above rights, submit a request to [email protected]. pk804 will respond within 30 days. Identity verification may be required before processing a rights request.

pk804 employs age verification measures during registration and KYC to prevent underage access. If we discover that personal data has been collected from a person under 18, we will immediately close the associated Account, return any funds to the verified depositing source, and permanently delete the personal data in question. If you believe a minor has registered on pk804, please contact [email protected] immediately.

pk804 reserves the right to update this Privacy Policy at any time. Material changes will be notified to registered Users via email or in-platform notification prior to taking effect. The updated policy will be published on this page with a revised effective date. Continued use of the pk804 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

For all privacy enquiries, data subject rights requests, or concerns about how pk804 handles your personal data, please contact our Data Protection team:

Please include "Privacy Request" in the subject line of your email and provide your registered Account mobile number so we can verify your identity before processing your request.